Code LHR30
Last updated: [DATE]
This Refund Policy explains how [CLINIC_NAME], a healthcare and aesthetic clinic in Mumbai, India, handles consultation fees, treatment booking deposits and refunds. As a clinic, we provide consultations and treatments — not retail products — and this policy is framed accordingly.
Consultation fees cover the time and expertise of our specialists. Once a consultation has taken place, the fee for it is generally non-refundable. Any policy on adjusting a consultation fee against treatment cost will be explained to you directly.
Some treatments require a deposit to confirm and schedule your booking. This deposit secures your slot and any preparation involved.
If you need to cancel or reschedule a booked treatment, please tell us as early as possible. Where you cancel within a reasonable notice period, we will work with you on rescheduling or a refund of an eligible deposit. Cancellations made at very short notice may not be eligible for a deposit refund, as the slot and preparation are then difficult to reallocate.
Where a refund is approved, we aim to process it within approximately 7 to 14 working days. The time for the amount to reach you may also depend on your bank or payment provider.
Certain items are not refundable, including consultations already provided, sessions within a package that have already been taken, and consumables used in the course of treatment.
To request a refund, contact us with your booking details using the contact information below. We will review your request and respond with the outcome and next steps.
For any questions about refunds or cancellations, contact us at [PHONE], [EMAIL], or [ADDRESS].
Fill in your details below and start chatting with us on WhatsApp.